North Star Consulting Group White Papers
360° Leadership Assessment
Why would an organization spend the time, effort and expense of implementing a 360° leadership assessment program? It’s a good and legitimate question, and one that will surely be asked by those that have to approve the funding for it. The short answer is simply that investing in a 360° leadership assessment is one of the most valuable
training and development tools available for driving organizational change. Leadership improvement impacts many people, potentially an entire organization, and can lead to breakthrough business performance.
Leading a Successful Employee Survey
The information obtained from an employee survey will tell leaders about the health of the organization in areas like leadership, quality, customer service, culture, commitment, loyalty, training & development, compensation, etc. An employee survey in many ways is the business equivalent of an annual health checkup. Like health data, it is important to gather employee feedback data at consistent intervals in time. By regularly checking the health of your organization in good economies and bad, the leadership team will have the historical context necessary to provide meaning to today’s results. In other words, an organization needs data from boom times and slow times in order to have a good comparison for an organization’s health at one point in time.
After The Survey
You’ve reviewed the final reports, and there is a wealth of information in the employee feedback. The initial satisfaction you felt at completing the survey has started to fade and you are left thinking to yourself: “Now what do we do?” It is a common question that we hear from many organizations. The main objective of this whitepaper is to provide an overview of the best practices for “leading change” after your employee survey has been completed.
The 3C’s of Client Loyalty
Unless your business operates in a monopoly, few can argue with the saying:
“If you don’t take care of your customers, someone else will.”
We all know from our own experiences, both personally & professionally, that customers can be a fickle bunch. Some customers will stop utilizing a service after a single negative experience…and even worse many of these customers tell others in your target audience about it. While we inherently know that customers are silently (or not so silently) terminating business relationships every day, chances are we’re less aware when it’s happening at our own business.
Common Survey Design Pitfalls
Utilizing online surveys is a great way to gather information from important stakeholder groups such as clients or employees. Properly used, these tools can gather the information you seek both quickly and cost-effectively.
The purpose of this whitepaper is to help you avoid some of the common mistakes that occur when preparing for and writing online surveys. These mistakes can be prevented by thoughtfully planning out your survey initiative in advance.