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Links

Interested in learning more about Employee Engagement, Client Feedback, or 360 Leadership Assessments? Here are a few studies, articles, posts and other resources we have found to be of interest over the years:

Employee Engagement:

SHRM’s 2011 Employee Job Satisfaction and Engagement Report
Employee Engagement Report from the UN
Interesting Employee Engagement Statistics – 2011
Employee Engagement Report from the UN
Employees Matter: Maximizing Company Value Through Workforce Engagement
Putting the Service-Profit Chain to Work
Interesting Fast Company Blog Article
Linking Organizational Characteristics to Employee Attitudes and Behavior
Four Emerging Perspectives of Employee Engagement: An Integrative Literature Review
Additional Recently Published Articles on Employee Engagement
David Maister’s Book: Practice What You Preach
The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness

Client Feedback:

Putting the Service-Profit Chain to Work
The One Number You Need to Grow
Stop Trying to Delight Your Customers
Companies and the Customers Who Hate Them
The Mismanagement of Customer Loyalty
Diamonds in the Data Mine
Want to Perfect Your Company’s Service? Use Behavioral Science
Bain & Co. – Lin & Allen (2006), “7 Things Firms Need to Know”
How to Make A Client Satisfaction Survey Pay Off

360° Leadership Assessments:

Getting 360° Feedback Right
Fear of Feedback
The Fatal Flaw With 360° Surveys
How To Give Your Boss Feedback
4 Keys To Effective 360° Surveys
Why Employees Are Afraid to Speak
Scholarly Articles on 360° Feedback
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